Information
Cancellation policies
Each listing chooses one of these and shows it before you pay. The policy that applied when you booked is the one that governs that booking. If a host cancels, you are refunded in full.
Flexible
- Full refund if you cancel at least 24 hours before check-in.
- If you cancel later, the first night (or the night you are in) is not refunded; every night after it is refunded in full.
- Free cancellation for 24 hours after booking, as long as check-in is at least 7 days away.
- Cleaning and other host fees are always refunded when you cancel before check-in.
Moderate
- Full refund if you cancel at least 5 days before check-in.
- If you cancel later, the first night (or the night you are in) is not refunded and half of every remaining night is refunded.
- Free cancellation for 24 hours after booking, as long as check-in is at least 7 days away.
- Cleaning and other host fees are always refunded when you cancel before check-in.
Firm
- Full refund if you cancel at least 30 days before check-in.
- Half of the nightly price is refunded if you cancel between 7 and 30 days before check-in.
- No refund of the nightly price if you cancel less than 7 days before check-in.
- Free cancellation for 24 hours after booking, as long as check-in is at least 7 days away.
- Cleaning and other host fees are always refunded when you cancel before check-in.
Non-refundable
- The nightly price is not refunded once the booking is made.
- Free cancellation for 24 hours after booking, as long as check-in is at least 7 days away.
- Cleaning and other host fees are always refunded when you cancel before check-in.
A refund goes back the way you paid. A bank-transfer refund is paid back by hand to the account it came from, usually within five working days.