Terms of use

1. What Phiro is

Phiro is a marketplace. Hosts list places to stay and tours; guests book them. Phiro (Private) Limited provides the platform, takes payment, holds it safely until the stay begins and then releases it to the host. The stay itself is an agreement between the guest and the host. Phiro is not the host and does not own, run or inspect the places listed, although it reviews listings before they go live and removes those that break these terms.

2. Your account

You must be 18 or over, give accurate details and keep your sign-in secure. We verify your phone number with a one-time code, and may ask for an identity document before a stay or before a host is paid. One person may hold one account. You are responsible for what happens under it. Tell us at once if you think someone else has used it.

3. Bookings and payment

The price shown before you pay is the price you pay, including the fees and taxes shown with it. Depending on the listing, a booking is confirmed at once or when the host accepts it. You can pay by card, by wallet where offered, or by bank transfer or Raast; a bank transfer is confirmed when we see it in our bank account.

Your payment is held by Phiro (Private) Limited for the guest and is released to the host after check-in. It is not the host's money, and not ours to spend, until then.

4. Cancellations and refunds

Each listing shows its cancellation policy before you book, and the policy that applied when you booked is the one that governs that booking. If a host cancels a confirmed stay, you are refunded in full. A refund goes back by the way you paid. A refund of a bank transfer is paid back by hand to the account it came from, usually within five working days. The page for each policy is at /cancellation-policy.

5. Rules for everyone

Be honest and respectful. Do not discriminate against anyone. A host may set house rules (no smoking, quiet hours and the like) but may not refuse a guest because of who they are, including their marital status or gender. Do not take a booking or a payment outside Phiro, and do not share contact details in messages to do so. Do not post anything false, unlawful or offensive.

6. Hosts

A host must be entitled to let the place, describe it accurately, keep the calendar current, honour confirmed bookings, keep the place safe and meet the tax and registration duties that apply to them. A host accepts the host agreement before listing goes live. Our commission is shown in the host console and on the page about hosting; a change to it is announced to hosts before it applies and never touches a booking already made.

7. Reviews

After a stay each side may review the other. Reviews are published together, after both are in or the window closes, so neither can answer the other's review in advance. We withhold a review that breaks these terms.

8. When we may act

We may remove a listing, cancel a booking, hold a payment or suspend an account to protect guests, hosts or the platform, or because the law requires it. We tell you what we did and, for a listing or a host account, why. If we cancel a stay because of something the host did, the guest is refunded in full.

9. Our responsibility

We provide the platform with reasonable care and skill. We are not responsible for the condition of a place, the conduct of a host or a guest, or events beyond our control, except where the law says we are. Nothing here limits any right you cannot lawfully give up. [COUNSEL TO SET: the limits of liability and the indemnities.]

10. Problems and disputes

If something goes wrong, use the resolution centre on the booking first. A person at Phiro reads every case. These terms are governed by the laws of Pakistan. [COUNSEL TO CONFIRM: the courts with jurisdiction and whether arbitration applies.]

11. Changes and contact

We may change these terms; we post the new version here with its date, and tell you before a change that matters to a booking you already made. See the contact page for how to reach us.