Last updated 2026-10-29
As a guest
- Pay and message only inside Phiro. A host who asks you to pay by transfer to a personal account or to move to chat elsewhere is breaking the rules; report the listing.
- Read the house rules, the cancellation policy and the address note before you pay.
- Share your trip with someone you trust. Check in with the host when you arrive.
- Carry your CNIC or passport: a host may ask for it at check-in.
- If a place is not as described, tell the host and then open a case on the booking within the window shown there; we hold the payment while a case is open.
As a host
- Describe the place honestly and keep the calendar current.
- Meet guests yourself or through someone you trust, and keep the safety basics working: locks, smoke and carbon-monoxide alarms where they apply, a first-aid kit, and the emergency numbers on show.
- Do not accept payment outside Phiro; the guest's money is protected only inside it.
- If a guest behaves badly, message through Phiro and report it. Do not argue in person.
Reporting a listing or a person
Every listing has a Report button. A person at Phiro reads each report; the person who reported is never named to the host. If someone is in danger, call the emergency services first.